HomeShine Privacy Policy

📅 Last updated: 16/01/2025

 HomeShine is committed to protecting your privacy and ensuring the security of your data. Our commitment is to follow data protection laws, including the General Data Protection Law (LGPD - Law No. 13,709/2018).

This Privacy Policy explains what data we collect, how we use it, how we protect it,  and your rights over your information when using our app, website, and services.

1. What Data We Collect and How

HomeShine collects only the data necessary for the safe operation of the platform and the provision of services.

1.1 Data Provided by the User

You provide this data when you register or interact with our platform:

• Personal Data: Name, CPF, e-mail, telephone, address.

• Payment: Information processed by financial partners.

• Identity Validation: Selfies and documents (when necessary).

• Messaging and Service: Chat conversation history for security and support.

1.2 Data Collected Automatically

While using the app or website, we collect information to improve your experience and ensure safety:

• Device: Model, operating system, browser.

• Digital Identification: IP address, approximate location (if authorized).

• Interactions on the Platform: Access history, preferences and cookies.

1.3 Third-Party Data

We receive information from reliable sources to offer a safer service:

• Social Media: If you link your account.

• Payment Providers: For transaction validation.

• Commercial Partners: When there is integration of services.

2. How We Use Your Data

Your data is used only for the purposes described in this policy, ensuring compliance with privacy and security laws.

Main Uses

✅ Service Delivery: Connecting customers and cleaning professionals.

✅ Security and Fraud Prevention: Detect and prevent improper access.

✅ Platform Improvement: Internal analysis to optimize functionalities.

✅ Customer Support: Service and troubleshooting.

✅ Legal Compliance: Responding to tax and regulatory requirements.

✅ Marketing and Personalization: Offer relevant content and promotions.

⚠️ We do not sell your data to third parties. Any sharing takes place within legal and contractual limits.

3. Data Sharing

HomeShine does not share your data unnecessarily. Sharing occurs only in specific situations, always with adequate protections.

Who We Share With

🔹 Service Professionals: To carry out hiring.

🔹 Payment Providers: To process financial transactions.

🔹 Trading Partners: Only for offers and integrations (no bank details).

🔹 Legal Authorities: When required by law or court order.

🔹 Mergers and Acquisitions: In case of corporate changes, always ensuring the protection of your data.

🚨 Bank details and sensitive information are never shared without your express authorization.

4. Data Protection and Security

 HomeShine implements advanced security measures to protect your data from unauthorized access, leaks, or attacks.

Key Security Measures

🔒 Data Encryption: Your data is stored and transmitted securely.

🔒 Firewall and Monitoring: Active protection against intrusions and fraud.

🔒 Access Control: Only authorized persons can access sensitive information.

🔒 Secure Storage: Servers protected in Brazil and abroad, as required by law.

🔒 Strong Authentication: Enhanced login and transaction security.

⚠️ While we follow best practices, no system is 100% immune to risk. We recommend that you:

• Never share your password or credentials.

• Use two-step authentication, if available.

• Contact us immediately if you suspect suspicious activity.

5. Data Retention

📌 Personal Data: Stored for up to 20 years after the last access, unless requested to be deleted.

📌 Digital Identification Records (IP, logs): Kept for 6 months (Law 12.965/2014).

📌 Payment Data: Retained in accordance with tax and regulatory obligations.

6. Your Rights (LGPD)

You have full control over your data and can exercise the following rights:

✔ Access your personal information.

✔ Correct outdated or incorrect data.

✔ Request deletion of non-essential data.

✔ Revoke consents previously given.

✔ Get information about data sharing.

📩 To exercise your rights, please send an email to:

✉ juridico@simplyhomeshine.com with the subject "LGPD Rights".

7. Cookies and Tracking Technologies

HomeShine uses cookies to improve your experience, but you can manage them as you prefer.

Main uses of cookies:

🍪 Improve the navigation and functionality of the application.

🍪 Personalize content and recommendations.

🍪 Analyze the performance of the platform.

You can disable cookies in your browser or app settings, but some functionality may be affected.

8. Changes to the Privacy Policy

This policy may be updated from time to time to reflect changes in our services or the law.

🔹 We will always publish the updated version on the website/app.

🔹 By continuing to use our services, you agree to the new terms.

9. Contact and Additional Information

📩 Questions or requests? Contact us:

✉ juridico@simplyhomeshine.com

10. Governing Law and Jurisdiction

This Privacy Policy is governed by Brazilian law.

📍 Disputes will be resolved in the court of the district of São Paulo, unless otherwise provided by law.

📌 Abstract:

🔹 Your data is protected and used only for the operation of the service.

🔹 HomeShine strictly adheres to GDPR and other privacy laws.

🔹 You may request access to, correction or deletion of your data at any time.

🔹 Application and website security is an absolute priority.